AFTERCALL · CALL INTELLIGENCE
Aftercall reads every call your team makes, checks it against the way you actually run your business, and gets the right information to the right person. Coaching for the team. Alerts for you. Clean CRM entries. No more blind spots.
THE PROBLEM
Call notes get re-typed, CSVs get assembled by hand, someone spends their Friday stitching reports together. That time comes straight out of serving customers.
The client mentioned dates, the follow-up was promised, then nobody owned it. The rebook quietly died. You find out next month, in the revenue line.
The complaint was in a call three weeks ago. Nobody heard it except the person on the phone. By the time it reaches you it's a lost account, not a fixable moment.
HOW IT WORKS
Call data and recording collected automatically, duplicates deduplicated by call ID.
Rebook, enquiry, complaint, recruitment, finance. The type decides the playbook.
Your process, your mandatory fields, your rules. Encoded once, versioned.
Coaching, alerts, CRM update, trend data. Every call.
Monthly review with you. Gold calls added, playbook tuned.
WHAT YOU GET
One thing done well. One specific improvement. One suggested phrase. One next action. Delivered as a private daily digest, never a public scoreboard.
Red: complaints, safeguarding, commitments outside authority. Amber: missed next steps, price objections, missing booking info. Green means silence. You only hear what matters.
Structured fields, a concise human note, confidence scores. Written into Zoho when it's high confidence, drafted for approval when it isn't. Never a wall of AI text.
Why clients don't rebook. Objection patterns by site, location, lead source. Conversion by call type and team member. The patterns across 5,000 calls that no single call shows you.
THE HONEST COMPARISON
If all you want is a transcript, 3CX already sells you one. If you want your process enforced on every call, that's what this is.
CONNECTORS
Don't see yours? Tell us what you run. Connectors are built by demand, not by our roadmap.
PRICING
SETUP FROM £2,500, ONCE · MONTHLY TIER BY CALL VOLUME · EVERY TIER INCLUDES: 3CX WIRING · PLAYBOOK DESIGN WITH YOUR DIRECTORS · COACHING DIGESTS · RED/AMBER ALERTS · CRM DRAFTS · TREND DASHBOARD · COMPLIANCE PACK
10,000+ CALLS A MONTH: TALK TO US. PRICES FINALISED AFTER A WEEK OF YOUR REAL CDR DATA. NO LOCK-IN, CANCEL ANY MONTH, YOU OWN YOUR DATA.
ROLLOUT
We process 30-50 real calls together. You review every AI output. Nothing written to your CRM, nothing sent to your team.
Coaching digests go to team members privately. CRM notes are drafted and a human approves each one. Red/amber alerts are tested with you.
High-confidence calls write themselves, under gates. Anything uncertain becomes a draft, not a decision.
YOUR PART
If your directors can't spare the onboarding time, this isn't the right fit. We'll say so in the first call, before anyone spends a pound.
THE HONEST BIT
Coaching is private to the team member. Managers see exceptions, not everything. Green means silence. That's the whole design.
The AI never approves a discount, confirms availability, or makes a commercial commitment. It extracts, recommends and flags. People decide.
Every call is judged against your playbook for that call type. A universal score would be meaningless, so we don't produce one.
Under roughly 300 calls a month, the monthly review isn't worth your money. Talk to us about a one-off audit instead.
COMPLIANCE
Worker monitoring is the part every business fears and most software ignores. We did the homework so you don't have to. Every implementation includes the policy pack: documented purpose, lawful-basis assessment and DPIA support, staff consultation, monitoring policy, caller notice, retention schedule, and a dispute process. Built for the way UK businesses actually have to run.
FAQ
Call data export is standard across 3CX editions. We verify your edition, licence and transcript route in the first week of setup, before anything else is built.
Only the team member. Management sees exceptions, not everything. The daily digest is private by design.
Shadow mode comes first, staff consultation is included, and anyone can dispute an AI assessment through a human review. This exists to remove admin and catch problems early, not to catch people out.
Roughly 2p per call of processing. The price you pay is for the playbook, the accuracy loop and the human review layer, not the electricity.
Yes. Structured fields, notes, tasks and follow-ups, with confidence gates on every write. FileMaker and other systems available on request.
Two half-day sessions during onboarding, an hour or two a week through shadow mode, then about an hour a month. If that's more than your directors can spare, we'll say so in the first call.
The engine is telephony-agnostic. If your system can export call records and recordings, we can connect it. Gamma Horizon, BT Cloud Voice and Yeastar are next in line, and the rest of the roadmap follows demand. Tell us what you run.
One week of your CDR data and thirty reviewed calls is all it takes to know.
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